At Esen Glow, we are committed to protecting your personal information and ensuring your privacy is respected at every step. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

When you interact with our site, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing/shipping address.
  • Payment Details: Processed securely through third-party payment gateways (we do not store credit/debit card information).
  • Order History: Purchase records, preferences, and product interest.
  • Device & Usage Data: IP address, browser type, pages visited, and location (via cookies).

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders
  • Send order updates and confirmations
  • Respond to customer inquiries
  • Improve our website and shopping experience
  • Send promotional offers or skincare tips (only if you opt in)

3. Data Protection and Security

We implement advanced security measures to protect your personal data. Your information is stored securely and only accessible to authorized personnel.

4. Sharing Your Information

We do not sell or rent your personal data. We only share necessary information with trusted service providers (e.g., payment gateways, delivery partners) to fulfill your order.

5. Cookies and Tracking Technologies

We use cookies to personalize your experience, analyze website traffic, and show relevant offers. You can manage your cookie preferences through your browser settings.

6. Your Rights

As a customer, you have the right to:

  • Access or correct your personal data
  • Opt out of marketing communications
  • Request data deletion (where applicable)

To request changes or deletion, email us at support@esenglow.com.

7. Changes to This Policy

We may update our Privacy Policy from time to time. All changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

📧 Email: support@esenglow.com

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