Welcome to Esen Glow. By accessing or using our website and purchasing our skincare products, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. General

These Terms and Conditions apply to all purchases made through our website. By using this site, you confirm that you are at least 18 years old or using it under the supervision of a parent or legal guardian.

2. Product Information

We strive to ensure all product details, images, and descriptions are accurate and up to date. However, slight variations may occur due to lighting or screen differences. All products are sold “as is.”

3. Orders and Payments

  • All prices are listed in INR (or your selected currency) and are inclusive of VAT where applicable.
  • Orders are only confirmed after successful payment.
  • We reserve the right to refuse or cancel any order due to errors in pricing or product availability.

4. Shipping & Delivery

  • We ship across the India and to selected international locations.
  • Delivery times are estimates and may vary depending on your location and order volume.
  • Customers are responsible for providing accurate shipping details.
  • The Product will be delivered in 5-7 days in case of normal delivery and Fast Delivery it will get delivered in 3-4 days

5. Returns & Refunds

  • Returns are only accepted within 2 days of delivery.
  • Products must be unopened and in original condition.
  • Opened packages will not be accepted for return.
  • In the case of damaged products, a clear unboxing video is mandatory for any return or refund to be processed.
    (See our Return Policy for full details.)

6. Intellectual Property

All content on this site—including text, images, logos, and product names—is the property of Esen Glow and protected under copyright laws. Unauthorized use is strictly prohibited.

7. Limitation of Liability

Esen Glow is not liable for any direct or indirect damages resulting from the use or misuse of our products. Always follow usage instructions and consult a dermatologist if unsure.

8. Privacy

We are committed to protecting your privacy. Please refer to our Privacy Policy to understand how we collect and use your data.

9. Governing Law

These Terms shall be governed and interpreted under the laws of the India. Any disputes arising from these terms will be handled under Indian jurisdiction.

10. Contact Information

If you have any questions or concerns regarding these Terms, please contact us:
📧 Email: support@esenglow.com

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